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Business etiquette

Business etiquette

Meeting people

. Slovenians are somewhat reserved and may not initially appear friendly to people from informal cultures.
. This reserve disappears rapidly once they a relationship is built.
. Shake hands at the beginning and end of meetings. It is customary to shake hands with women first.
. Handshakes should be firm and confident.
. Maintain direct eye contact during the greeting.
. Professional or academic titles are commonly used with the surname as they denote personal achievement.
. If someone does not have a professional or academic title, use the honorific titles “Gospa” (Madam) or “Gospod” (Sir) with the surname.
. There is an emerging trend to move quickly to the use of first names. However, it is a good idea to wait until your Slovenian colleague recommends using his/her first name.
. Business cards are exchanged without formal ritual after introductions.
. It is a nice touch to have one side of your card translated into Slovenian.

Communication Style

. Slovenians are egalitarian, yet interestingly their natural communication style tends to be indirect. However, at the same time their polycentricity means they are willing to adapt their communication style to the person with whom they are conversing.
. They prefer to communicate indirectly with people whom they do not know well. This can be demonstrated by offering vague, roundabout, or non-committed explanations rather than offer a negative response. They tend to prefer non-confrontational business dealings when possible. This means that even when giving a straightforward response, they will generally proceed cautiously rather than hurt another person’s feelings.
. Business decisions are often based on personal sentiments about the other person. Therefore, it is a good idea to spend time in relationship building.
. Slovenians admire modesty and humility in business associates. They dislike people who boast about their accomplishments and achievements.
. Slovenians are naturally soft-spoken and do not raise their voices when conversing. They are also polite, courteous, and respectful of others. They do not interrupt a speaker, preferring to wait for their turn to enter the conversation. They are very tolerant of differences and view it as rude behaviour to publicly criticize or complain about people.
. Although Slovenians have a good sense of humour, they do not always understand self-deprecating humour. Be cautious when teasing others, as such behaviour may be interpreted as putting them down.

Business Meetings

. Meetings typically start after a brief period of social chit chat. Make sure this is not rushed as it is all part of the relationship building process. Although not a relationship-driven culture in the classic sense, Slovenes prefer to do business with those they know and trust. When meeting with a company for the first time, this period of social interchange may be somewhat extended so that your Slovene colleagues get the opportunity to learn something about you as a person and make judgments about your character.
. Expect your Slovene business colleagues to be somewhat reserved and formal initially. It may take several meetings to establish a sense of rapport and relaxed attitude between people. The Slovene business culture is a mix of German efficiency and Italian gusto for life; however, this second attribute is not always readily apparent. It takes time for Slovenes to shed their reserve, although they generally do, especially after a few glasses of wine.
. Business decision-making processes are often based on hierarchy, and many decisions are still reached at the highest echelons of the company. Final decisions tend to be translated into comprehensive action plans that are followed explicitly.
. When meeting with peers or in teams, Slovenes’ egalitarianism is apparent. The hierarchy is relatively flat. Although the team leader is considered to be the expert, all members are deemed to have something to contribute. With a culture based on tolerance, disagreements are based on different interpretation of information. Actual decisions may be based more on personal viewpoints than concrete facts.