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Business etiquette

Business etiquette

. Liechtenstein has a traditional and formal business culture. Liechtensteiners are generally reserved and private and it can initially be difficult to establish business relationships. You should try to arrange introductions through an existing contact if possible.
. It is crucial to make appointments in advance, and to arrive on time or early, since Liechtensteiners value punctuality extremely highly.
. Liechtensteiners dress well but modestly for business. Normal business attire is formal, conservative and modest, with high quality suits for men and suits or smart dresses for women.
The normal business greeting is a firm handshake, although close friends may kiss or embrace. You should wait to be introduced by a third person if possible, and should always stand when introduced to someone.
. First names are rarely used in Liechtenstein business culture, and you should address people by their professional or personal title and their family name. Business cards are exchanged on meeting, and should include details of your professional qualifications and the date when your organisation was established.
. Avoid asking your hosts any personal questions, as Liechtensteiners like to keep their business and private lives separate.
. Liechtensteiners are very organised and systematic, and meetings will generally follow an agenda strictly. Communication styles are formal and reserved; humour and emotion have no place in business here.

. Your presentation should be clear and thorough, as Liechtensteiners pay great attention to detail. They are conservative in business, and will take much persuasion to adopt new approaches.
. Although the business culture is hierarchical and decisions are made at a senior level, there is also a consensual approach to business and everyone is encouraged to participate in discussions with a view to reaching a plan of action. Everything will be recorded in writing, and agreements will be followed to the letter.
. If you do wish to present a gift this should be done after a business deal has been concluded, not before. An inexpensive but good quality gift such as wine or a souvenir of your home country would be appropriate.